Sally Heaven is a senior client success lead at Blackbaud specializing in sustained giving, online fundraising, email marketing, and advocacy. In addition to presenting on sustained giving at last year’s bbcon, she has hosted numerous webinars and user group sessions on the subject. Prior to Blackbaud, she worked at Convio and GetActive®. She also spent seven years as the deputy field director of the Human Rights Campaign, the largest civil rights organization working to achieve equality for lesbian, gay, bisexual, and transgender Americans.