The sgENGAGE Podcast Episode 176: Giving Effective Feedback


Feedback is a gift, but the thought of giving feedback can be scary. However, whether you are giving the gift of feedback to an employee, a manager, a teammate, a donor, a supporter, an advocate or a peer there is a process you can use to ensure your gift is better accepted.

In today’s episode, Monica Mutter, Director of Leadership and Culture at Blackbaud, focuses on the steps you can take to give effective feedback. Listen in to hear why Monica calls feedback a gift and what steps you need to use to give feedback in a way that helps the person receiving it become better for the next similar situation that arises.

Topics Discussed in This Episode:

  • Why Monica says feedback is a gift
  • The cost of feedback
  • The selection process for feedback
  • The neuroscience of feedback
  • Where people are left at the end of a feedback conversation
  • Checking to see that the timing is right
  • The steps for preparing to provide feedback
  • The steps for delivering feedback
  • Resetting expectations
  • Having the person identify behavior changes they can make to incorporate the feedback

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Listen Now:


Monica Mutter


7 Steps for Giving Effective Feedback



“Feedback is a gift on so many levels.”

“Because there is a cost to giving feedback, as we mentioned earlier, we want to make sure the gift is received.”

“What’s most important is where we leave the person at the end of our conversation.”